Change a process, update a form

I have had to a lot of personal information requested by different businesses over the past few weeks. Some of it was for credit card payments, some for insurance, and some other legitimate purposes. It was interesting to find the number of businesses that requested unnecessary personal informati...

Emerging technology, privacy, and your business

Google Glass has sparked a wide ranging discussion about the product’s potential  impact on privacy. The conversations I have seen have mostly focused on the impact to the existence of privacy in our technology-dependent world, but I have seen only limited discussion on the impact to a busi...

Mobile devices and business privacy

Before smartphones there were cameras. Businesses precluded the use of cameras within their premises by policy to protect intellectual property and privacy. Now, mobile devices have changed the rules (or at least bent them). Smartphones and tablets have become standard tools for our every day bus...

Don’t be too quick to publish a privacy notice

Having a privacy notice for customers to review is an essential part of any privacy program. When Delta Airlines added a privacy notice to their mobile app, “Fly Delta”,  to comply with California law, the policy did not reflect reality. When creating a privacy notice you need to say ...

Facial recognition, familiarity, and the creepiness factor

Several weeks ago there were a number of articles on  British Airways googling their VIP passengers before boarding a flight. This practice allowed BA to step up their  level of customer service including recognizing these people by name as they arrived. BA could also gather all sorts of personal...