How many of us take the time to read privacy policies and notices on web sites? If you are in the B2B marketplace it may be worthwhile for you to review a prospect\’s privacy information prior to making your initial contact. Why? Many businesses are requiring that their vendors have a privacy program protecting customer […]
How not having a privacy program can impact B2B revenue Read More »
Customers and employees don\’t want to be surprised by how your organization uses and protects their personal information. A simple way to avoid surprise is to create a privacy notice that lays out, in easy to understand language, your organization\’s approach to privacy.
Setting Expectations Through a Privacy Notice Read More »
Several weeks ago there were a number of articles on British Airways googling their VIP passengers before boarding a flight. This practice allowed BA to step up their level of customer service including recognizing these people by name as they arrived. BA could also gather all sorts of personal information about these customers so \”creepy
Facial recognition, familiarity, and the creepiness factor Read More »
A recent security breach of Apple\’s iCloud security resulted in a journalist\’s data being wiped out on his MacBook, iPad, and iPhone. The breach was accomplished through some cleaver social engineering. For those unfamiliar with the term, social engineering is the practice of manipulating people to do something that would cause them to share confidential
Social Engineering and Challenge Questions Read More »
Watching the Olympics is a quadrennial event for me. There are sports I like to watch that never get any coverage except when the Olympics role around. This year for some reason I\’ve started paying attention to the human interest stories featuring the athletes (something, as a guy, I am loathe to admit). There is
Does your staff overshare your corporate private information Read More »
It is not unusual for me to make assumptions about how my personal information will be treated based on my past experiences. With technology changing as quickly as it does this is probably a mistake. Reviewing a privacy policy or looking for a notice when new technology is introduced is a good idea as a
\”And you\’re sharing my fingerprints with….?\” Read More »
Ever since I created my first social media account I have been asking myself who is responsible for protecting my privacy. I always come back to the same answer, \”I am\”. Ultimately, I choose who I provide information to, who I use my credit card with instead of cash, and what I post to various
Legal requirements, policy & the right thing to do Read More »
My wife and I have spent the past few days traveling US 95. One night we stopped in a small town in South Carolina to spend the night at a national chain\’s motel. With the expected southern hospitality, I received a wonderfully friendly reception from the person manning the motel\’s desk. The conversation was fairly
Don\’t ignore the basic good practices Read More »
For the past several years I have been working for a Fortune 150 business, leading the enterprise-wide privacy program. I have been fortunate to have a great team working for me and we were able to build a successful program including achieving PCI DSS compliance and Safe Harbor certification for our business units around the
Announcing Privacy Ref Read More »
