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Privacy Ref
2 years ago

Empathy in privacy

Where is empathy’s place in privacy? In the middle of April, I attended the International Association of Privacy Professionals’ Global Privacy Summit and came back with a few impressions. One came from Author Malcolm Gladwell’s keynote session where he proposed that our questions about privacy an...
Privacy Ref
2 years ago

The Customer Service Privacy Dilemma

One of the toughest jobs in any company is Customer Service. I am thinking of those folks who are on the phone for their entire shift responding to customer questions and, often, complaints. These unsung heroes have to balance keeping a customer satisfied and protecting the personal information c...
Privacy Ref
2 years ago

Privacy Lip Service

A few weeks back I expressed the opinion that Americans do not care much about privacy. I based this conclusion on both a lack of drive pushing privacy legislation forward and the general populace exhibiting a rather laissez-faire attitude regarding their personal information. It would appear to ...
Privacy Ref
2 years ago

How to keep your online dating profiles safe for privacy

With the increasing use of dating applications, you could argue that companies have access to more personal and sensitive information related to single people. When you think about it, the idea of using a dating app is inherently contrary to data privacy: you’re purposely looking for strangers wi...
Privacy Ref
2 years ago

Do Americans Care About Privacy?

This week, we had some interesting news with Facebook, and their parent company Meta, facing massive losses in both users and stock price. Social media users on Twitter, Reddit, and even Facebook were quick to praise this occurrence. Even more interesting was Facebook citing the changes to Apple’...
Privacy Ref
2 years ago

Privacy Ref Turns 10

10 years ago, I was living in Massachusetts looking over a snowy landscape (28 inches deep) on a drab, grey day. More snow was in the forecast and shoveling it from my driveway was not something I was excited about. Maybe, I thought, it was time to move south. With Florida in my sights, and [&hel...
Privacy Ref
2 years ago

Is opt-out consent deceit?

Opt-out consent won’t be tolerated in negative option marketing, according to the FTC. Earlier this month, the Federal Trade Commission released guidance on negative option marketing considering existing laws, declaring opt-out consent unfair and deceptive. Automatic renewals, continuity plans, p...
Privacy Ref
3 years ago

The most Epik breach

Behold! The Worst Breach Response! In the last five years, I have seen a fair number of breaches and most of them are similarly—notify appropriate authorities, stop any further damage, investigate, and alert affected parties. Of course, these breaches happen more often than we would like to admit...
Privacy Ref
3 years ago

How to interpret GDPR, LGPD, and PIPL when choosing Data Protection Officers?

Two recently passed data privacy laws impact the selection of Data Protection Officers, but provide varying degrees of specificity on the subject: the Chinese Personal Information Protection Law (PIPL) and the Brazilian General Data Protection Law (LGPD). Since both laws share similarities with t...
Privacy Ref
3 years ago

WhatsApp paying 225 Million Euro Fine

Earlier today, the Irish Data Protection Commission (DPC) announced a 225 million euro fine against WhatsApp. As many know, WhatsApp is owned by Facebook and this fine was targeted at the transparency of WhatsApp’s processing activities. In some ways, this even mirrors Cambridge Analytica from 20...